Otis

Case Study – OTIS Elevators

Introduction

Otis Elevator Company (India) Ltd. is a part of Otis Elevator Co., US, which is a

wholly-owned subsidiary of United Technologies Corporation. Otis Elevator Co.

is the world's largest manufacturer, installer and maintainer of elevators,

escalators, moving walkways and other people-moving systems.

The Need

The existing CMS system comprised of a structure whereby there was no

standardization for initialization of a contract for prospective clients. A single

contract involved physical transfer of about approximately 30 documents in the

Organizational hierarchy comprising of approximately 13 departments in

Regional as well as Head Offices. There was no automation involved till the

order reaches Order finalization stage. Also, the automation was limited to

department level whereby documents are processed for department specific

purposes. As a result, there was a definite redundancy of data and delay in

document transfer and information retrieval.

Solution

OTIS CIO Mr. V. Subramanium entrusted the work of creating .Net Framework

based workflow solution for managing the sales life cycle for the clients to

Maestros Mediline Systems Ltd. Maestros developed a .Net Framework based

workflow solution for capturing the contract details for the client’s right from

Enquiry to Handover. The application was developed using the SQL Server as

the backend. The database designed clearly defined the Organization Hierarchy

with the aim of achieving centralization of information with the scope for a

complete gradual integration and automation.

The application included the below mentioned modules –

Enquiry Module

The process is initiated whenever there is an enquiry for elevator/elevators. The

Secretary (Secy.) or Sales Executive (S.E) initiates the enquiry. On logging in

into the system the S.E is initially displayed a listing of all the enquiries