Omp 300

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Date Submitted: 07/02/2012 03:09 PM

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OMP 300

Professor: Dr. Joseph Michael Thomas


How did this small town man named Sam Walton from Arkansas who took a small franchise business called ‘Ben Franklin’, change the name to ‘Walton’s Five and Dime’ then turn it into the world’s largest retail discount stores with employing 2 million associates globally, including 1.4 million in the U.S? (Wikipedia reference) Mr. Walton succeeded by a lot of hard work, knowledge of the retail business and a strong customer service foundation. Wal-mart’s success in the service industry is about offering customers the lowest price on product, on-time deliver with an unlimited amount of supplies, and expanded hours to allow shoppers shop when it was most convenient for them. And they’ve continued to be successful today not only in the U.S but overseas as well.

Wal-Mart’s operations management is a subject that I believe is studied in many colleges and schools across the world as an prime example of how effective and efficient their operations management runs and how they’ve create innovated ways for improvement and/or better solutions. There service mission statement and slogan are one of the same: “We save people money so they can live better” and the most famous slogan as “Always low prices.” In addition, Wal-Mart has developed polices, procedures and rules which sum up the Wal-Mart culture as on reference

‘Open Door Policy - Managers' doors are open to employees at all levels

Sundown Rule - Answering employee, customer, and supplier questions on the same day the questions are received

Grass Roots Process - Capturing suggestions and ideas from the sales floor and front lines

3 Basic Beliefs & Values -...