Pantaloon Retail

SUMMER TRAINING PROJECT REPORT

ON

STANDARD OPERATING PROCEDURES

AND

CUSTOMER POLICIES

CONDUCTED AT

PANTALOONS SAKET, DELHI

Report submitted in partial fulfillment of the requirement

For the degree of

POST GRADUATE DIPLOMA IN MANAGEMENT

(2011-2013)

BY

ARPIT GUPTA

(Roll No. – 21)

SUPERVISORS:

Company Guide:

Mr. BHOOPAL MEHRA

(Supply chain Manager and Operations executive)

Faculty Guide:

Prof. E. ANAND

Alumni Guide

HEMANT BAPAT

KIRLOSKAR INSTITUTE OF ADVANCED MANAGEMENT STUDIES, HARIHAR, KARNATKA (2010-2012)

ACKNOWLEDGEMENT

Planning & Motivation are the two key factors in making any activity a success. Goal achievement is a result of effort rather than individual effort. I have been the same of this project the co-operation &support of many individuals has made this project a success.

I have the honor to express my heartfelt gratitude to Ms. Ishmeet Kaur (HR Manager,Pantaloons North Zone) for giving me the opportunity to undergo the summer training in their esteemed organization. I also owe a special thanks to Mr. Avineesh Parihar (Store Manager, Pantaloons Saket) for his support in the completion of the project.

I express my sincere gratitude to Mr. Bhoopal Mehra (Supply chain manager and operation executive,Pantaloons Saket) under whose supervision has helped to clarify my concepts, and for his valuable guidance and support.

I take this opportunity to extend my sincere gratitude to all the staff members for their whole hearted cooperation and valuable help throughout the training.

I sincerely express my gratitude to Prof. E. Anand (Faculty, KIAMS) for his support in the completion of the project. I thank Hemant Bapat (Alumni, KIAMS) for his valuable guidance and unstinted support to the project. And also to...