Conflict in Organisation

ABSTRACT

The aim of this study was to find out the causes, types, effects and strategies on how to manage conflicts in organisations effectively to enhance organisational performance. Therefore, it is the prime responsibility of management to put in place appropriate strategies on how to minimize conflicts. This research contributes to the body of the existing literature; specifically it will inspire managers to develop appropriate strategies on how to manage conflicts in their organisations effectively. The convenience sample of one hundred and thirty managers was selected for the study from government departments, parastatals and private companies. The tabular method was used to analyze the data. The findings indicate that the major cause of organizational conflict is limited resources.

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  | How to cite this article:

Ongori Henry , 2009. Organisational Conflict and its Effects on Organisational Performance. Research Journal of Business Management, 3: 16-24.

DOI: 10.3923/rjbm.2009.16.24

URL: http://scialert.net/abstract/?doi=rjbm.2009.16.24 |

INTRODUCTION

Businesses nowadays are operating in a turbulent environment where organisations are searching for measures that will allow them to improve their performance and competitiveness (Dodd, 2003). Conflict is generally regarded as disagreement regarding interests or ideas (Esquivel and Kleiner, 1997). In addition organisational conflict is regarded as the discord that occurs when the goals, interests or values of different individuals or groups are incompatible with those of individuals or groups block or frustrate each others in an attempt to achieve their objectives. Conflict are inevitable part of organisational life since the goals of different stakeholders such as managers and staff are often incompatible (Jones et...