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EX0-101

EXIN EX0-101 ITIL Foundation v.3

Q&A V 2.89

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EX0-101

1. Which of the following questions does guidance in Service Strategy help answer? 1: What services should we offer and to whom? 2: How do we differentiate ourselves from competing alternatives? 3: How do we truly create value for our customers? A.1 only B.2 only C.3 only D.All of the above Answer: D

2. Which of the following is NOT a responsibility of the Service Design Manager? A.Design and maintain all necessary Service Transition packages B.Produce quality, secure and resilient designs for new or improved services, technology architecture, processes or measurement systems that meet all the agreed current and future IT requirements of the organisation C.Take the overall Service Strategies and ensure they are reflected in the Service Design process and the service designs that are produced D.Measuring the effectiveness and efficiency of Service Design and the supporting processes Answer: A

3. Which of the following are valid examples of business value measures? 1: Customer retention 2: Time to market 3: Service Architecture 4: Market share A.1 and 2 only B.2 and 4 only C.All of the above D.1, 2 and 4 only Answer: D

4. Understanding customer usage of services and how this varies over time is part of which process?

TestInside A.Service Portfolio Management B.Service Level Management C.Component Capacity Management D.Demand Management Answer: D

EX0-101

5. The MAIN objective of Service Level Management is: A.To carry out the Service Operations activities needed to support current IT services B.To ensure that sufficient capacity is provided to deliver the agreed performance of services C.To create and populate a Service Catalogue D.To ensure that an agreed level of IT service is provided for all current IT services Answer: D

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