What Is Organizational Behavior?

What Is Organizational Behavior?

A. What Managers Do

1. Managers

A1a. Individuals who achieve goals through other people.

A1b. Do their work in an organization.

A1c. Sometimes called administrators especially in not for profit organizations.

A2. Organization

A consiously coordinated social unit composed of two or more people, that functions on a relatively continuous basis to achieve a common goal or set of goals.

B. Management Functions

B1. Planning

A process that includes defining goals, establishing strategy, and developing plans to coordinate activities.

B2. Organizing

Determining what tasks are to be done, who is to do them, how the tasks are to be grouped, who reports to whom, and where decisions are to be made.

B3. Leading

A function that includes motivating employees, directing others, selecting the most effective communication channels, and resolving conflicts.

B4. Controlling

Monitoring activities to ensure they are being accomplished as planned and correcting any significant deviations.

C. Mintzberg’s Managerial Roles

C1. Interpersonal

C1a. Figurehead

Symbolic head, required to perform a number of routine duties of a legal or social nature.

C1b. Leader

Responsible for the motivation and direction of employees.

C1c. Liaison

Maintains a network of outside contacts who provide favors and information.

C2. Informational

C2a. Monitor

Receives wide variety of information, serves as nerve center of internal and external information of the organization.

C2b. Disseminator

Transmits information received from outsiders or from other employees to members of the organization.

C2c. Spokesperson

Transmits information to outsiders on organization’s plans, policies, actions, and results, serves as expert on organization’s industry.

C3. Decisional

C3a....