Quiz 02

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Quiz for Chapter 2: Global E-Business and Collaboration

1. Define a business and describe the major business functions and their business processes.

Business: formal organization that makes products or provides a service in order to make a profit

Four basic business functions

• Manufacturing and production

• Sales and marketing

• Finance and accounting

• Human resources

2. Describe the characteristics of TPS, MIS, DSS, and ESS and explain how they differ from each other.

TPS: Transaction processing systems: Keep track of basic activities and transactions of organization. Like: sales, receipts, pallroll.

• Serve operational managers.

• Principal purpose is to answer routine questions and to track the flow of transactions through the organization.

• E.g., inventory questions, granting credit to customer

• Monitor status of internal operations and firm’s relationship with external environment.

• Major producers of information for other systems.

• Highly central to business operations and functioning.

MIS: Management information systems

• Provide middle managers with reports on firm’s performance.

• To monitor firm and help predict future performance.

• Summarize and report on basic operations using data from TPS.

• Provide weekly, monthly, annual results, but may enable drilling down into daily or hourly data.

• Typically not very flexible systems with little analytic capability.

DSS: decision support systems:

• DDS is a computer-based information system that supports business or organizational decision-making activities. DSSs serve the management, operations, and planning levels of an organization and help to make decisions, which may be rapidly changing and not easily specified in advance.

ESS: Executive support...