Conflict Management

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Australian Journal of Business and Management Research

Vol.1 No.5 [44-49] | August-2011



Obasan Kehinde , A

Department of Business Administration,

Olabisi Onabanjo University, Ago – Iwoye.

Ogun – State, Nigeria.



A wide divergence of opinion exists on the source and effect of conflicts on corporate productivity and the

effectiveness of the various strategies available for managing them. It has been argued by some that conflicts

are signs of a vibrant organization while others contend it is destructive and capable of retarding sta bility and

profitability of organizations. Using a student t distribution to test the significance of response and purposive

sampling technique to administer a self-design questionnaires to 50 respondents cutting across all cadres of

staff of First Bank of Nigeria Plc.,(Lagos Branch), revealed that the main sources of conflict in the organization

relate to perception and value problems. The specific issues bother on employee compensation and welfare

while managers prefer the compromise, problem solving and dominating strategies to minimizing the incidence

of organisational conflicts. Based on the findings of the study, it was recommended that str ategies which

promote industrial democracy should be chosen by manag ement as the preferred option in dispute resolution. In

addition, the ideal level of conflict resolution required to attain optimum performance for every organisation is

unique and situational hence managers are duty bound to establish the best maintainable by the organisation.

Keywords: conflict, management, productivity, strategy


The establishment and continuous existence of organisation through the realization of set goals and objectives

requires the continuous and effective functioning of its material input with the human element being

indispensable. However, the...