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Category: Business and Industry
Date Submitted: 09/15/2012 09:46 PM
Australian Journal of Business and Management Research
Vol.1 No.5 [44-49] | August-2011
IMPACT OF CONFLICT MANAGEMENT ON CORPORATE PRODUCTIVITY: AN
EVALUATIVE STUDY
Obasan Kehinde , A
Department of Business Administration,
Olabisi Onabanjo University, Ago – Iwoye.
Ogun – State, Nigeria.
Email: obasankehinde@yahoo.com
ABSTRACT
A wide divergence of opinion exists on the source and effect of conflicts on corporate productivity and the
effectiveness of the various strategies available for managing them. It has been argued by some that conflicts
are signs of a vibrant organization while others contend it is destructive and capable of retarding sta bility and
profitability of organizations. Using a student t distribution to test the significance of response and purposive
sampling technique to administer a self-design questionnaires to 50 respondents cutting across all cadres of
staff of First Bank of Nigeria Plc.,(Lagos Branch), revealed that the main sources of conflict in the organization
relate to perception and value problems. The specific issues bother on employee compensation and welfare
while managers prefer the compromise, problem solving and dominating strategies to minimizing the incidence
of organisational conflicts. Based on the findings of the study, it was recommended that str ategies which
promote industrial democracy should be chosen by manag ement as the preferred option in dispute resolution. In
addition, the ideal level of conflict resolution required to attain optimum performance for every organisation is
unique and situational hence managers are duty bound to establish the best maintainable by the organisation.
Keywords: conflict, management, productivity, strategy
INTRODUCTION
The establishment and continuous existence of organisation through the realization of set goals and objectives
requires the continuous and effective functioning of its material input with the human element being
indispensable. However, the...