Service Management

MAPUA INSTITUTE OF TECHNOLOGY

School of Industrial Engineering

& Engineering Management

Project

in

SVM101

“Documentary About Service Management

In BayanTel”

SVM101 – A1

Introduction to Service Management

Submitted by: Submitted to:

PASCO, Carlson D. Prof. Elisier Fantillo

APARRI, Joseph P.

QUITORIANO, Marlowe R.

BANGOY, Rex B.

Introduction

Bayan Telecommunications, Inc. (BayanTel) is a telecommunications company serving areas in Metro Manila, Bicol and local exchange service areas in the Visayas and Mindanao regions combined cover a population of over 25 million, nearly 33% of the population of the Philippines.

Its operating units in the provincial fronts are the following: BayanTel - Bicol for Bicol region; BayanTel - Eastern Visayas for Samar & Leyte provinces; and BayanTel - South Mindanao for Davao del Sur and South Cotabato particularly Davao City and General Santos City, and BayanTel - Agusan for North Mindanao areas particularly Butuan City and Agusan Towns; respectively.

BayanTel is also a provider of data and communications services such as dedicated domestic and international leased lines, frame relay services, Internet access, and other managed data services like Digital Subscriber Lines (DSL).

Objectives

* -Make a documentary about Service Management in BayanTel and we focus on their internet -services (BayanDSL).

* -We want to know what are the problems and issues about their services.

* -From those problems we can see, we want to figure out what will be the strategies or solutions to solve those problems

Service Blueprint of Internet Service (Bayan DSL)...