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Category: Business and Industry

Date Submitted: 09/19/2012 07:48 AM

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7/24/12 Week 1

DQ 1

Select a Channel used for business communication (Chapter 11). 

Provide an example when you have used that form of communication, 

or when someone else has used that form of communication with you. 

Did it work well for that situation? Why or why not? 

150 words min. 


I work on the front door assembly line at General Motors. While working yesterday I noticed that the person that does the job before me on the line, missed a screw that I’m required to bolt down. When things like this happen, you must pull the cord to stop the line and notify the team leader. The cord is located above your head and makes a loud noise. Now here is where the all the communication happens. By pulling the cord it creates a noise which lets the team leader know that it’s someone in his/her team that needs help.

After I pulled the cord I told my team leader Frankie what the issue was. Before he can help me resolve the issue he must let the front door line manager know what is going on; via walkie talkie. While Frankie is helping me fix the problem the floor manager Tom lets all the other floor managers know why the assembly line has stopped, via walkie talkie. Once Frankie and I have fixed the problem and the line is running again. He must inform Tom that the problem is fixed.Then Tom informs the other floor managers.

After reading chapter eleven “communication” I notice that at my job we use different types of communication. We use noise, oral communication, and we use formal channels. The noise comes from the cord. Oral communication is used when the team leaders talk via walkie talkie to the managers. The formal channels is the act of the me (the employee) contacting the team leader. Then the Team leader contacting the floor manager and the so on. In other words this communication is based on the chain of command.

DQ 2 week 1

Explain what you learned about your “listening skills” after taking the assessment.

Before I began the...