Words count: 3070
Table of contents
1. Introduction …………………………………...………………………………………………………… 3
2. Training and Development theory …………………………………………………………….. 4
2.1 Importance of training ………………………………………………………………. 4
2.2 Importance of development ……………………………………………………….. 5
3. Training and Development related problems ……………………………………………… 6
3.1 Development related problem ………………………………………………………. 6
3.2 Training related problem ……..……………………………………………………… 7
4. Recommendations ……………………………...……………………………………………………… 8
5. Performance appraisal ………………………...……………………………………………………. 11
6. Conclusion ……………………………………………………………………………………………….. 13
References ……………………………………………………………………………………………………. 14
1. Introduction
“If you go to a good hotel and ask for something, you get it. If you go to a great hotel, you don’t even have to ask”.
John Collins.
Because of the unique features of the hospitality industry, where service is an inseparable part of the product, quality of organisation’s service is the factor that creates a competitive advantage and that makes a working human capital an important factor for the organisational prosperity. Therefore, it is important for the organisation to take a focus on human resource management practices, particularly training and development programs that enable monitoring ensuring quality, responsiveness and effectiveness of the organisational performance.
The purpose of this essay is to analyse and identify the dynamics of organisation management techniques within the case study and recommend and appropriate approaches for training and development programs and a performance appraisal method.
A number of literatures will be reviewed and referenced in order to support and provide with constructive statements and suggestions.
The stress will be made on the performance appraisal methods, as it is believed to be the vital part of the overall performance management and development system within the case study, and according to human resource...
