Hilton

BUSINESS FORMAT FRANCHISING

IN

HILTON HOTELS

Introduction

The hospitality industry is a broad category of fields within the service industry that includes lodging, restaurants, event planning, theme parks, transportation, cruise line, and additional fields within the tourism industry. The hospitality industry is a several billion dollar industry that mostly depends on the availability of leisure time and disposable income. A hospitality unit such as a restaurant, hotel, or even an amusement park consists of multiple groups such as facility maintenance, direct operations (servers, housekeepers, porters, kitchen workers, bartenders, etc.), management, marketing, and human resources.

A hotel is an establishment that provides lodging paid on a short-term basis. The provision of basic accommodation, in times past, consisting only of a room with a bed, a cupboard, a small table and a washstand has largely been replaced by rooms with modern facilities, including en-suite bathrooms and air conditioning or climate control. Luxury features include bathrobes and slippers, a pillow menu, twin-sink vanities, and Jacuzzi bathtubs. Larger hotels may provide additional guest facilities such as a swimming pool, fitness center, business center, childcare, conference facilities, and social function services. Hotel operations vary in size, function, and cost. Most hotels and major hospitality companies that operate hotels have set widely accepted industry standards to classify hotel types. General categories include the following;

* Conference and resort hotels often contain full-sized luxury facilities with full service accommodations and amenities.

Examples may include: Conrad Hotels, InterContinental Hotels, Ritz-Carlton, Four Seasons Hotels and Resorts, Dorchester Collection, JW Marriott Hotels, Starwood  - Westin Hotels,  Hilton,  Marriott,  Hotel Indigo,  Doubletree, and Hyatt

* Historic Inns and boutique hotels often contain luxury facilities of varying size...