Interactive Session

UI?S COMPETES GLOBALLY WITH INFORMATION TECHNOLOGY

United Parcel Service QUpS)"started out.in 1907 in a closet-sized basement office. Jim Casey and Claude Ry.an-two teenagers 'fromSeattle'with two bicycles and one phone-e-promised therbest service and lowest rates." UPS has used this formula successfully

. , " . '.':, ,", ,' ",' , ~ "

fqr more. than 100 years tobecome theworld's largest groundandair package delivery company. It's ~ global enterprise'with over'408,090employees, 96,000 yehicles,andthe world'S ninth largest airline.

ThdaYiUPS delivers'more than 15 'million packages

and document~ each'day in the United States and more than 200 other countries and'territories. The.firm has been able to maintain.leadership in small-package delivery servicesdespite stiffcompetitionfromFedExartdAirborne

Express by investing heaVilyinadvanced informatiofi'technology.UPS

,-,

-spends more than $1 billion each-year to maintain a high level ofcustomer service while keeping costs low and streamlining'its overall operations. It

all starts with the scannable bar-coded label attachedtoa.package, which containsdetailedinformation

about the sender, the destination, and'when the-package should arrive.Customers can download and prini: their owl1labels usingspecial software ' providedby.UPSorby accessing the UPSWebsite. Before the package is even picked up, information from the "smart" label Is'transmttted to one'of UPS's

,"

corriputer.clmters inMahwah"New Jersey, or

Alpharetta, Georgia, and senttothe distribution

center nearest.its finaldestination.Dispatchers at

this center download the'lab~! gata and use special

'software to createthe most efficient delivery route for each driver that considers traffic, weather conditions; and.the location.of each stop. UPS estimates its delivery trucks save 28 million miles anaburn3million fewergallons offuel eachyearas a result of using this teclinology.Th further increase cost savings and safety, drivers are trained to use "340...