Paypal

WELCOME EVERYONE !

WE ARE SO DELIGHTED THAT YOU

COULD JOIN US TODAY IN THIS

PRESENTATION!

ITEC 610 Group 3

Dan Matheny

Jean Lordeus

Guy Williams Kouam

Agenda

 Company Background

 Corporate Timeline

 Textbook Case Study Problem Facing PayPal

 Reaction to the Issue

 Outcome of the Proposed Solution

 Additional Issues at PayPal

 Evaluation of Solutions

 Summary

 References

Company Background

 Service that allows members to send/receive money

 Website: https://www.paypal.com

 Corporate Headquarters

 2211 North First Street

 San Jose, California 95131

 President Scott Thompson

 94 million active accounts in 190 markets and 24

currencies

 PayPal’s 2010 annual revenue was $3.4 billion, up 23

percent year over year (PayPal, 2011)

Company Timeline

 1998 Founded by Peter Thiel and Max Levchin

 2002 Acquired by eBay

 2005 PayPal Acquires VeriSign's Payment Gateway

 2006 PayPal Expands Internationally

 Language/Currency Compatibility Issue

 2009 Offer Bill Me Later Option

 2010 Now on Facebook, iPhone, and Android

Case Study Issue Facing PayPal

 Textbook Case Study Outlines Polylingual Issue



Foreign Language and Currency

 Hindered International Expansion

 Threatened Company Future

 Needed Effective and Permanent Solution

(Marakas & O’Brien, 2009)

PayPal’s Reaction to the Issue

 Re-architecting Software Code with Internal Solution

 Accommodate the Language Localization Issues

 Recognize Country/Location Automatically

 Polylingual Simultaneous Shipping “SimShip”

The Outcome

 Successful Implementation of SimShip

 Overcame/Solved the Polylingual Issue

 No longer a relevant problem at PayPal!

 Currently Accepts 15 Languages, 17 Currencies, 190

Markets Worldwide

 Expected to Process $100-$120 Billion in 2011.

 Projected Profit of $4-$5 Billion in 2011

(Chowdry, 2009)

 The Solution was a Huge Success

Issues Beyond Case Study

 Security of...