Salvation Army Case Study

Case study analysis questions

Read the case study firstly for the big picture, then re-read for important details:

1. Isolate the main problems. | * To avoid losing its soul (in this case through being too successful). * To concentrate on areas where it can set the standard. * To maintain the crucial balance between being a religious organisation and a social organisation. * Justify the tackling modern society problems in developed countries while needs of the developing world remain pressing as ever. |

2. Decide on what the most influential factors might be. | * Budget constraints. * Public perception of/ pressure at SA (which may indirectly affect contributions). |

3. Define the problem, facing the organisation, using module language, theories and concepts. | The document (external consultant review) did not set out the precise operational requirements of the analysis. Rather it exhorted the reader to consider the implications in terms of people, buildings and financial resources and to develop further plans at a local level. |

4. Generate alternative courses of action for the organisation. | a. Downsize and focus on promoting its core competences/ choose only a set of activities that can be supported by existing operational framework. b. Relax constraints on donor eligibility. c. Closer cooperation with governments |

5. Evaluate these possible options critically – what resources would be required? How realistic would these options be, given the circumstances? What practitioner and theoretical evidence exists that these options would be viable and effective? Design an implementation strategy which would enable your proposed solution to be applied. | a. Could be detrimental to reputation and what SA stands for in the long term. Redundancies could scar the culture of SA. b. Could face public scrutiny over complying with the letter of its mission but not the spirit of the mission. c. Although a financially...