Business

Chapter 1+2+3

1. During a job interview, Jim was told by one of the team leaders that the company uses lessons of experience to promote continuous change and improvement. Jim interviewed for a job in which kind of organization?

A) A Theory X organization. D) A bureaucratic organization.

B) A contingency organization. E) A mature organization.

C) A learning organization.

2. A psychological or physiological deficiency that a person feels compelled to satisfy is known as a(n) __________.

A) Desire. B) Need. C) Compulsion. D) Obsession. E) Satisfaction deficit.

3. The __________ principle, as defined by Henri Fayol, states that there should be a clear and unbroken line of communication from top to bottom in the organization's hierarchy of authority.

A) Scalar chain. D) Communication control.

B) Unity of command. E) Hawthorne.

C) Unity of direction.

4. Quantitative approaches to management include all of the following characteristics EXCEPT:

A) A focus on decision making that has clear implications for management action.

B) The use of economic decision criteria.

C) The use of managerial rules of thumb that are based on personal experience and personal preferences.

D) The use of mathematical models that follow sophisticated rules and formulas.

E) A focus on costs, revenues, and return on investment.

5. Wendy is a manger in a nonprofit organization. She is interested in using Maslow's need hierarchy to guide her approach to managing the volunteers working for this nonprofit organization. In order to promote productivity, Wendy should __________.

A) Create jobs that satisfy the needs of the volunteers.

B) Create work environments that satisfy the needs of the volunteers.

C) Ensure that the work is fulfilling for the volunteers.

D) All of the above.

E) None of the above.

6. __________ showed that people's feelings, attitudes,...