Submitted by: Submitted by payam1362
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Category: English Composition
Date Submitted: 10/23/2012 11:44 PM
Groups and
Teams
Groups, Teams and Effectiveness
Group:
two or more people who interact with
each other to accomplish a goal.
Team:
group who work intensively with each
other to achieve a specific common goal.
All teams are groups, BUT, not all groups are teams.
Teams
often are difficult to form.
Takes time for members to work together.
Teams can improve organizational performance.
Groups & Teams Impact Effectiveness
Figure 14.1
Enhance
Performance
Groups
and
Teams
Can...
Increase
Responsiveness
to customer
Increase
Innovation
Increase
Motivation
& Satisfaction
Gaining a
Competitive
Advantage
Competitive Advantage with Groups &
Teams
Performance Enhancement: Make use of synergy
Workers in a group have the opportunity to produce more
or better output than separate workers.
Members correct other’s errors, bring new ideas to
bear.
Managers should build groups with members of
complimentary skills.
Responsive to Customers: Difficult to achieve given
many constraints.
Safety issues, regulations, costs.
Cross-functional teams provide the wide variety of skills
needed.
Teams consist of members of different departments.
Competitive Advantage, Cont.
Innovation: individuals rarely possess the wide
variety of skills needed.
Team members also uncover flaws and develop
new ideas.
Managers should empower the team for the full
innovation process.
Motivation: members of groups, and particularly
teams, are often better motivated and satisfied than
individuals.
It is fun to work next to other motivated people.
Team members see their contribution to the team.
Teams also provide social interaction.
Types of Groups and Teams
Figure 14.2
Groups & Teams
Formal Groups
created by managers
CrossFunctional
Teams
CrossCultural
Teams
Top
Mgmt.
Teams
R&D
Teams
Informal Groups
created by workers
SelfManaged
Teams
Command...