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Groups and

Teams

Groups, Teams and Effectiveness

Group:

two or more people who interact with

each other to accomplish a goal.

Team:

group who work intensively with each

other to achieve a specific common goal.



All teams are groups, BUT, not all groups are teams.

Teams

often are difficult to form.



Takes time for members to work together.



Teams can improve organizational performance.

Groups & Teams Impact Effectiveness

Figure 14.1

Enhance

Performance

Groups

and

Teams

Can...

Increase

Responsiveness

to customer

Increase

Innovation

Increase

Motivation

& Satisfaction

Gaining a

Competitive

Advantage

Competitive Advantage with Groups &

Teams

Performance Enhancement: Make use of synergy

 Workers in a group have the opportunity to produce more

or better output than separate workers.

 Members correct other’s errors, bring new ideas to

bear.

 Managers should build groups with members of

complimentary skills.

 Responsive to Customers: Difficult to achieve given

many constraints.

 Safety issues, regulations, costs.

 Cross-functional teams provide the wide variety of skills

needed.

 Teams consist of members of different departments.



Competitive Advantage, Cont.

Innovation: individuals rarely possess the wide

variety of skills needed.

 Team members also uncover flaws and develop

new ideas.

 Managers should empower the team for the full

innovation process.

 Motivation: members of groups, and particularly

teams, are often better motivated and satisfied than

individuals.

 It is fun to work next to other motivated people.

 Team members see their contribution to the team.

 Teams also provide social interaction.



Types of Groups and Teams

Figure 14.2

Groups & Teams

Formal Groups

created by managers

CrossFunctional

Teams

CrossCultural

Teams

Top

Mgmt.

Teams

R&D

Teams

Informal Groups

created by workers

SelfManaged

Teams

Command...