Submitted by: Submitted by brand1991
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Category: Business and Industry
Date Submitted: 10/27/2012 11:46 AM
UPS Case Homework Questions
1. What is their business and why is package tracking important to UPS’s customers? [list]
UPS’ business:
• time-definite delivery of packages and documents worldwide
• transportation service
• Logistics service
Why tracking is important:
➢ Enable customers to know where their packages and the distance from the destination
➢ Allow customers to figure out when their package will arrive at the destination
➢ Make customers be sure that their packages are safe in the process of shipping
2. What information needs to be collected, how/when/where does it get collected and with whom is it shared to support the tracking of UPS shipments? [table]
|What information |How |Where |Whom |
|Tracking number from the package|Scanned by cordless optical |On a finger ting |Hip-mounted tracking system(via |
| |scanner | |Bluetooth) |
|Tracking number |Transferred by Emerald terminal |On the hip of the package sorter|Wireless access point (via |
| | | |Wi-Fi) |
|Tracking number |Retransmitted across an Ethernet|In the distribution center |Server-based application |
| |LAN | | |
|Tracking number |Shipped via a network server |In the distribution center |UPS’ WAN |
|Tracking number |Flows via UPS’ WAN network |New Jersey |UPS’ centralized |
| | |...