Thesis Dissertation

F ACTORS A FFECTING E - GOVERNMENT I MPLEMENTATION AND

A DOPTION IN T HE S TATE OF QATAR

A T hesis Submitted for the Degree of Doctor of Philosophy

By

S hafi Homoud Al -Shafi

S chool of Information Systems, Computing and Mathematics

D epartment of Information Systems and Computing

B runel University

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Abstract, Acknowledgement, Table of Content and Abbreviation

PhD Abstract

E lectronic government (e - government) has established as an effective mechanism

f or increasing government productivity and efficiency and a key enabler of citizen centric services. However, e - government implementation is surrounded by

o rganisational, techno logical, political and social issues, which have to be

c onsidered and treated carefully in order to facilitate this change. C onversely, from

a n adoption perspective, e - government s ervices are yet to be universally accepted

a s a medium for accessing online public services since its inception more than a

d ecade ago.

I n terms of prior research into understanding the implementation challenges and

a doption factors, most existing l ite rature f ocus into either the implementation

c ontext or adoption context separately and no r esearch s tudies were found that take

a h olistic viewpoint of both implementation and adoption. F urthermore, o nly a few

r esearchers have explored and reflected o n t he i mportant factors that can impact e government implementation u sing well founded theoretical models or frameworks.

B esides, there is no universal model for e - government implementation and adoption

t hat is applicable for all countries to ensure success, es pecially for developing and

G ulf Cooperation Countries (GCC). T herefore, this thesis attempts to e xplore and

i nvestigate the key challenges that influence e - government implementation a nd the

f actors influencing citizen adoption i n the state of Qatar. By s i multaneously

a nalysing and aligning the implementation issues of e -...