Basics

Reviewing The Basics

1. When you have a problem with a USB device, what is the simplest way to determine that the USB port is good?

Try another USB device in the port.

2. When you have a problem with a USB device, what is the simplest way to determine that the USB device is not causing the problem?

Try using the device on another computer.

3. How can you determine that device drivers loaded at startup are not interfering with an application that is having problems?

Boot the system into Safe Mode and try the application there.

4. What is the command used for testing memory?

mdsched.exe

5. If you are not sure which device is causing a video problem—the monitor or the video card—which one should you exchange first? Why?

The monitor, because it is easier to swap out

6. What type of device that, when installed, is not listed in BIOS setup, Device Manager, or the Printers window?

Possible answers: Some USB devices, Firewire devices, scanners, printers

7. What is the term used to describe undoing a driver update?

Driver rollback

8. What Windows Vista tool can you use to uninstall a USB device?

Programs and Features window

9. What Windows XP tool can you use to uninstall a FireWire device?

Add and Remove Programs window

10. What Windows tool can you use to uninstall a network card?

Device Manager

11. What Windows tool can you use to restore the Windows system to a previous point in time before a device was installed?

System Restore

12. What Windows tool can you use to update your video drivers?

Device Manager

13. What symbols might Device Manager use to indicate a device is not working?

A yellow triangle or question mark

14. What level of permission must a user account have to install software?

Administrative privileges

15. If a computer won’t boot, to figure out if the problem is related to the hard drive or other vital hardware...