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1 Introduction to Operations Management

2 Competitiveness, Strategy, and Productivity 3 Forecasting 4 Product and Service Design 5 Strategic Capacity Planning for Products and Services 6 Process Selection and Facility Layout 7 Work Design and Measurement 8 Location Planning and Analysis 9 Management of Quality 10 Quality Control 11 Aggregate Planning and Master Scheduling 12 MRP and ERP 13 Inventory Management 14 JIT and Lean Operations 15 Supply Chain Management 16 Scheduling 17 Project Management 18 Management of Waiting Lines 19 Linear Programming


Introduction to Operations Management

CHAPTER OUTLINE Introduction, 4

Production of Goods versus Delivery of Services, 7

The Historical Evolution of Operations Management, 21

The Industrial Revolution, 21 Scientific Management, 21 The Human Relations Movement, 23 Decision Models and Management Science, 24 The Influence of Japanese Manufacturers, 24

Process Management, 9

Managing a Process to Meet Demand, 10 Process Variation, 10

The Scope of Operations Management, 11 Why Learn about Operations Management?, 14

Career Opportunities and Professional Societies, 17

Operations Today, 24 Key Issues for Today’s Business Operations 27

Environmental Concerns 28 Ethical Conduct 29 The Need to Manage the Supply Chain, 30 Elements of Supply Chain Management, 32

Operations Management and Decision Making, 17

Models, 18 Quantitative Approaches, 19 Performance Metrics, 19 Analysis of Trade-Offs, 19 Degree of Customization, 20 A Systems Approach, 20 Establishing Priorities, 20

Operations Tour: Kabab-ji Grill, 33 Case: Eleni 38


After completing this chapter, you should be able to: 1 2 Define the term operations management. Identify the three major functional areas of organizations and describe how they interrelate. Identify similarities and differences between production and service operations. Describe the operations function and the nature of the operations manager’s...