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Date Submitted: 11/20/2012 11:50 AM

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Production Operations Management

Final Assignment


May 1, 2012


Massachusetts, officially the Commonwealth of Massachusetts, is a U.S. state in the New England region of the northeastern United States of America. Massachusetts is the 7th least extensive, but the 14th most populous and the 3rd most densely populated of the 50 United States.

Massachusetts has 7 counties with estimated population of 6.5million. Total agencies or government offices catering this population are 554.

About Information Technology Department

The Information Technology Division (ITD) enables agencies to deliver high quality, efficient and effective services to their customers, by providing a range of centralized IT services; overseeing IT policies, standards and architecture; and promoting cross-agency collaboration and adoption of shared services. With the exception of Mass.Gov, ITD does not serve the citizens directly. While the agencies work directly with their customers, ITD works with the agencies as a service provider to ensure their customers' needs are met. Most services offered by ITD are processed through direct chargeback.

ITD is structured around seven lines of business:

* Applications

* Print & Mail

* Integration

* Unified Communications

* Hosting 

* Data Services

* Security 

These seven lines of business include several key ITD offices and were defined to enable to deliver cost effective IT services, strengthen our customer service focus, balance the distribution of responsibilities and to establish clear accountability throughout ITD. This alignment also simplifies our organization and integrates common or related functions to create a more logical business structure.


Now, more than ever, Commonwealth agencies rely on information technology to make their services easy to access and responsive to people’s needs.  The Information Technology Division...

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