Case Study

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Date Submitted: 11/22/2012 08:56 PM

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Background of the Company

APAC Customer Services, Inc. serves as a leading provider in customer care outsourcing solutions with global BPO services. They leverage their deep-domain expertise to deliver a superior customer experience with every interaction. They focus on industry-specific outsourcing solutions truly unites businesses with its customers - healthcare, financial services, technology, communications, and travel and hospitality.

While making a difference in a customer’s day reflects a high point in their daily interactions, gaining respect to their clients and their associates serves as another milestone. Their take pride in the continuing excellence of their operations, business results and community involvement as indicated below.

Industry Recognition

* #1 Top Business Processing Outsourcer (BPO) Services, Black Book of Outsourcing

* MVP for Quality, Gold-level Award, Customer Interaction Solutions Magazine

* Top 50 Teleservices Agency, Customer Interaction Solutions Magazine

* Community Spirit Silver Award,

* Outsourced Provider Contact Center Award for Second Place, IQPC

APAC has more than 200 computers in their company.

Inventory of I.T. resources

The company is the one who provide for purchasing the computer-related supplies to meet their needs. Supplies include items such as toner cartridges, printer paper, data tapes, ink cartridges, anti-glare screens, floppy disks, CD’s, etc.

The company computer uses a windows xp and windows vista license operating system.

They computers is a desktop computer with a 17 inch. LCD monitor and a Dual Core 3.0ghz Processor,with a 1GB of ram in each computers.

Network Maintenance

They maintain their computers by :

*Updating security updates need to be applied at least once a month

*Firewall, virus and spyware protection needs regular review and management

*Management of backup status, data selected and data testing.

*Management of hard drive resources prevents storage...