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Date Submitted: 11/25/2012 01:16 PM

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Improving Your Writing 21683229 02800501Brown Retake

Section 1

Ten years ago, you started working as a clerk for DMD Medical Supplies. Six months ago, Liz Jakowski, the human resources director, promoted you to office manager. You manage two employees: Jack Snyder and Ruth Disselkoen. Your office provides secretarial support for the four members of the executive team. Two years ago, Liz had assigned Jack to support Ralph Alane and Jessica Hilo. Ruth was assigned to Samuel Daley and Frank Daley. The work flow was equally balanced.

You’ve noticed that in the last three months Ruth has cut her breaks short to complete her work, complains of being tired, and at least twice a month requires overtime hours costing the company an additional $200 a month. In the last three weeks, Frank Daley has complained to you a few times about the poor quality of Ruth’s work.

On the other hand, over the last three months, Jack frequently seems to have little to do. He has begun coming in late a couple times a week and taking more than the allotted break times. What work he does have, however, is always professionally completed.

Section 2

The first step needed to change the situation is to even out the hours of the assistants. The reasons to even out the hours are to lessen Ruth’s work load and to give Jack more work to do. By evening out the hours between Ruth and Jack, it will improve Ruth’s quality of work and Jack will not come in late and take longer breaks. If this step is implemented, my supervisor, Liz, will not have to hear complaints of not having enough work to do from Jack or having too much work to do from Ruth. Also by evening out the hours, the company will not have give Ruth overtime. My role is to figure out the hours with the assistants, If Ruth is willing to do less and if Jack is willing to do more. Another role I have is to get this first step approved with Liz, and make sure it works out.

The second step is to have...