Week 9 Capstone Quiz

IT/286-Computer Maintenance and Troubleshooting

“Computer Maintenance and Troubleshooting Online Capstone Quiz”

Student:

Instructor:

Course | UPX-286 |

Assessment | Week 9: Capstone Online Assessment |

Student | |

1. A user complains that they are facing problems while running some windows application software. After some troubleshooting you realize that a windows system file which is required to run the OS smoothly is missing. Which windows command would you use to repair the OS? |

Choice | Response |

a. SFC /SCANNOW | |

b. DXDIAG |   |

c. DISKCLEAN |   |

d. DISKREPAIR |   |

2. A user John called you to resolve a display related issue. He is not able to see the display in a good resolution whenever he executes multimedia applications. While troubleshooting you find that everything is OK with the video card. What would the solution be? |

Choice | Response |

a. Upgrade VGA driver | |

b. Change video card |   |

c. Use AGP card as display |   |

d. Check the Monitor |   |

3. If you need to install driver updates or make other software changes, which booting option will you choose? |

Choice | Response |

a. Safe Mode with Networking |   |

b. Safe Mode | |

c. Safe Mode with repair |   |

d. Runlevel0 |   |

4. On upgrading the RAM, the computer does not start, and there is no beep sound. What is the primary thing that needs to be checked? |

Choice | Response |

a. Check RAM physically |   |

b. Check memory slot |   |

c. Check memory bank |   |

d. Check FSB speed | |

5. Which physical port on the computer functions as both data transfer and power supply? |

Choice | Response |

a. COM Port |   |

b. USB Port | |

c. IDE Port |   |

d. LPT Port |   |

6. To format C: drive and to make this partition bootable, which of the following commands will you use: |

Choice | Response |

a. FORMAT C: |   |

b. FORMAT C: /S | |

c. FDISK C: |   |

d. FDISK C: /S |   |

7. A user complains that his computer...