Project

Date:

Assignment Date

Project Title:

The Tech Museum Expansion Project for Computer Evolution Gallery

Responsible Manager:

Project Manager:

Yes

No

The project will take more than 500 labor hours?

Yes

No

The project is a one-time effort (will not occur on a regular basis)?

Project Type

Technology

General Support

Quality

Legal

Market Share

Process Change

Cost Reduction

Replacement

Customer

New Product

Capacity

Other

Problem Definition:

Over several years our guest surveys have shown a significant decrease in overall visitor satisfaction due to inaccurate content expectations. We are finding that because we are named The Tech Museum of Innovation that our visitors expect a portion of our museum to be dedicated to information pertaining to computers. Our objective from conception was to devote our resources to science and to educate the public on how technology affects our lives. We made a conscience decision not to include computers in our exhibit mix. However, with the increased urgency to build attendance, the Board of Directors decided that we must aggressively pursue this opportunity in order to boost overall customer satisfaction and increase attendance to build up our earned revenue. Our proposal presents an expansion of our existing building that will house a gallery devoted to the evolution of the computer.

Goal Definition:

This proposed construction and expansion project will be the first major strategic alteration we have made to our original concept, design and purpose. This building will be a 5,000 square foot wing that will (tentatively) be named “Computers: Yesterday, Today and Tomorrow.” The expansion will be build out over the existing courtyard next to the rear entrance to the museum. Our goal is to create a specific area that will be devoted to our mission to support learning and education and will focus entirely on the timeline of computers. It will provide information and education on the inception of computers into our...