Assesment of Middle Managers Competencies

ASSESSMENT OF MIDDLE MANAGEMENT COMPETENCIES AT SMARTLINK NETWORK SYSTEMS LTD.

Done by Laura Van Steen Master in Commercial Engineering, University of Antwerp, Belgium Lien Vandenbussche Master in Commercial Engineering in Management Information Systems, University of Antwerp, Belgium Aditi Rachel Daniel Post Graduate Diploma in Management Goa Institute of Management, Goa Ashima Birmani Post Graduate Diploma in Management Goa Institute of Management, Goa

Under the guidance of Prof. P. Matthyssens Faculty of Applied Economics University of Antwerp, Belgium Prof. K. Vandenbempt Faculty of Applied Economics University of Antwerp, Belgium Prof. A. Gonsalves Faculty of Marketing Goa Institute of Management, Goa

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“It is my hope that competencies will provide us with shared language for talking, in concrete terms, about high performance and managerial excellence. I believe that a shared view of the standards we are striving to achieve will assist us in our continuing efforts to prepare the organization to meet the challenges of the 21st century.”

- Kofi Annan Secretary General United Nations -

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Table of Contents

Acknowledgements................................................................................................................................. 1 Problem description and outline ............................................................................................................ 2 1. Introduction to the company and problem statement................................................................... 3 1.1. 1.2. 2. Presentation of the company ................................................................................................. 3 Problem statement and importance of the issue studied ...................................................... 7

Description of the research methodology ...................................................................................... 8 2.1. 2.2. 2.3. Building a competency framework...