Tanlgewood Case 6

MGMT 364

Tanglewood Case 6

2 December 2012

Question #1 Answer Table

Major KSAO Category | Necessary For Selection (Y/N) | Education | Experience | Marshfield Applicant Exam | Retail Knowledge Test |

Knowledge of organizational policies and practices | N | | | | |

Knowledge of retail management policies and practices | Y | | X | | X |

Knowledge of legal precepts underlying personnel management | Y | X | X | | X |

Knowledge of customer service principles | Y | | X | | X |

Skill in judgment and decision making | Y | | X | X | |

Skill in the analysis of financial and operational data | Y | X | X | | X |

Skill in managing personnel resources | Y | | X | | X |

Ability to think develop original solutions within prescribed parameters | Y | | X | X | X |

Ability to reason inductively | Y | | X | X | |

Communication and speaking skills | Y | | | | |

Question 3 & 4 Questions and Answer Keys

Job title | Department Manager |

Item description | This is a situational interview question requiring the applicant to express knowledge of legal precepts underlying personnel management, knowledge of organizational policies and practices, skill in managing personnel resources, ability to reason inductively, and ability to think develop original solutions within prescribed parameters. |

Performance dimensions | * Knowledge: Demonstrates that they understand the importance of standards and legal guidelines the organization must follow. * Skills: Be able to institute a plan that is logical and efficient. * Abilities: Oral expression, set goal achieving environment. |

Interview question | How would you enforce safety, health, and security rules to ensure your department is always in compliance? |

Scoring Key | 1 point: Very vague uninspired answer that does not...