Outsourcing

Outsourcing: A problem within itself

Jneal122@hotmail.com

MGMT591: Leadership and Organizational Behavior

Professor Gregory Gotches

August 26, 2012

AT&T is a communications and now entertainment company whose corporate headquarters are located in Richardson, Texas and Atlanta, Georgia. AT&T is responsible for most of the ways of communication in America today. With landlines and voice over IP, consumers will be able to construct business or speak with loved ones over the phone. AT&T went through a huge change in the 2000s with the merge of Southwestern Bell, Bellsouth, and Pacific Bell. With the merge and buyout of these companies, AT&T is now in almost virtually every home if you have a landline. A little known fact that people do not know is that, even though you may have another provider, AT&T owns almost 95% of the lines that are ran into your homes, which means, AT&T has become very profitable off of its competitors who have to buy these lines from AT&T in order to still be in business. AT&T has a corporate perks site for employees to purchase goods and discounted rates. Also, AT&T offers a 6% match of your 401K, which is a great reason to seek employment with the company. Due to the merge, a lot of employees lost their jobs due to a non-need of these employees with the AT&T organization. A lot of these employees that came from Bellsouth, etc. were asked to take pay cuts or relocate in order to keep their jobs. This was a huge cost-cutting move which has now led to an increase in jobs and the development of new products.

Currently, I am a technical support representative for u-verse operations in San Antonio, Texas. As a technical support representative, we assist customers and technicians with solving complex issues with tv, internet, and voice over IP concerns. We also help corresponding departments such as billing, sales and retention with technical support answers that they may not be able to provide for...