Management and Supervision Manual

Best Practices Manual for Supervisors--Final Project

Victoria A. Provencal

MGT 210-Supervision and Leadership

Sunday, April 4, 2010

Oluwole O. Oshinubi

Table of Contents

I. Introduction 3

II. Demonstrating Communication Skill 4

III. Determining Effective Orientation and Training Methods 6

IV. Improving Productivity for Teams 8

V. Conducting Performance Appraisals 10

VI. Resolving Conflict 12

VII. Improving Employee Relations 14

VIII. Conclusion 16

References 17

I. Introduction

In today’s corporate world supervisors play a big role within a organization or company. It is important for supervisors to understand the roles that they have to play and level of management they are in. In a supervisory position, this is usually the third level of management in an organization or company, with direct communication with upper management and staff.

Supervisors have very important responsibilities which include but are not limited to the following: staffing, planning, organization, and making sure work is being controlled. These areas of responsibility for a supervisor is broken down into 6 different areas and can help a supervisor succeed.

In this manual the six areas that will be discussed to help a supervisor are as follows:

❖ Demonstrating Communication Skills

❖ Determining Effective Orientation and Training Methods

❖ Improving Productivity for Teams

❖ Conduction Performance Appraisals

❖ Resolving Conflict

❖ Improving Employee Relations

Each topic will be discussed so that a supervisor can understand what are the best practices in these areas being a supervisor.

II. Demonstrating Communication Skill

Being a supervisor, it is very important to understand who to communicate with your staff and people in general with whom you work with or oversee. Communication is the act of exchanging information, which can be to command, inform, instruct,...