Fedex Scheduling and Project Management

TUI UNIVERSITY

Session Long Project / FedEx Scheduling and Project Management (PERT and CRM)

Intro to Operations Management

Dr. Bowersox

27 November 2012

Functional departmentalization includes many departments such as operations, marketing, finance and human resource. In any organization, to effectively carry out operations or to manage a project all departments must work in sync. The first thing in any organization like FedEx is the day-to-day operations where product management plays a big role.

FedEx organization like most, need people to work. The production and marketing department for instance, needs a certain number of people to do its work on time. Hiring the right people is however, is not their job of the production and marketing department. This is the work of the human resource department. Only when the HR department does their work on time and properly will the other two be able to do theirs. Similarly, for the marketing and production department, it is the finance department which will tell them their budgets, costs, sales price etc.

In the same way if the production department does not do their work on time, the marketing department cannot perform their work, because the marketed product is not ready for sale to customers. We see that for smooth working and performance of operations all departments must work manage things together. This is why I say that project management influences every department in the FED Ex organization.

PERT (Program Evaluation and Review Technique) is very useful because it gives benefits such as, estimated time of completion of project, critical paths that influence the completion time etc. It is a model used for project management to analyze the tasks given in completing a specific project. It is used to identify the minimum time is completing a project. PERT is mostly used in service industries. Usually, product industries aren’t able to utilize PERT effectively as it’s difficult to implement it....