Legislation

Danielle Stacy Wood

(775) 843-1421

dswood44@yahoo.com

Objective:

Motivated food server seeks position with potential for advancement and growth. Excellent customer relation and team building skills. Natural leader with the ability to motivate others and provide superb service.

Related experience:

Johnny Rockets(775) 333-2500July 2010 -Present

Server, Waitress

● Assist guests in menu selection by promoting / up-selling specific menu items.

● Assess individual customer preferences to recommend appropriate selections.

● Successful multitasking with professional and courteous demeanor in a fast paced environment.

● Thorough knowledge of menu items including preparations, ingredients, and cooking methods.

● Ability to ensure all special requests and substitutions are met to guests satisfaction.

● Frequently assigned the largest section of the restaurant during peak dining hours.

● Accurately operated computer/cash register and accepted payments from customers.

● Responsible for ensuring that all closing duties are completed as assigned.

● Ability to exceed customer rotation metrics during high volume periods.

● Recognized for superior service through “employee of the month” award and customer compliments.

● Train new servers in proper etiquette and procedures.

● Uncommon ability to work under pressure.

AT&T(775) 321-3065June 09-Aug 10

Customer Service Representative

Ensured guest satisfaction on every call; Maintained a 4.8 WAVE survey score out of 5.0; Listen attentively; Build rapport and trust on every call; Locate resources for problem resolution and design best-option solutions; Customer service excellence; Repair trust

West Customer Management Group(775) 332-0906May 08- Nov 08

Customer Service Representative

An unwavering commitment to customer service; Build productive, cooperative relationships;

Resolve complex issues and win customer loyalty; Listen attentively and solve problems creatively

Barbell Corporation(775) 624-0177Jan 06-Feb 08...