Analysis of Overall Activities of the Collection Centre of Standard Chartered Bank

Internship Report

On

Analysis of Overall Activities

Of

The Collection Centre of Standard Chartered Bank

Prepared For:

Professor Dr. …………………

Dean, School of Business

Asian University of Bangladesh

Supervisor

Farzana Islam

Assistant Professor

Department of Finance

School of Business

Asian University of Bangladesh

………………………………….

Signature of Supervisor

Prepared By

A.S.M. Ahsanul Haque

MBA 19th

Major in HRM

ID No. 0000000000000

Dhaka, 05 June 2009

At the very beginning, I would like to express my deepest gratitude to the Almighty Allah for giving me the ability and strength to finish the internship report successfully within the scheduled time.

I would like to express my hearties gratitude, deepest sense of aspiration and indebtedness to my faculty supervisor, Mrs. Farzana Islam, Assistant Professor, Department of HRM, School of Business, Asian University of Bangladesh, for her constant and valuable guidance, active encouragement, co-operation, valuable criticism and encouragement and advice throughout the preparation of this report.

My heartfelt gratitude goes to Mr. Javed Iqbal Chowdhury, Head of Collection, Standard Chartered Bank. I am indebted to him for his willful and heartiest co-operation, inspiration and suggestions to complete the internship in the SCB Collection Centre. My endless thanks go to Mr. Zia Hasan Chowdhury, Senior Manager-SME and Secured Loans, Mr. Mohammad Monirul Hasan, Manager Collections-Credit Card and Personal Loan, Mr. Iftekhar Salim, Officer-Credit Card and Personal Loan, Mr. Amit Premtilok Roy Choudhury, Officer-Legal and Recovery, Mrs. Taslima Subhani, Team Leader-Personal Loan and Mr. A K M Shahnur, Team Leader-SME and Secured Loans, who enriched my knowledge on the collection and recovery activities and procedures.

Finally, I would like to record a deep sense of aspirations to all the Managers, Officers, Team Leaders and Customer...