Hilton ‘S Crm

Hilton and seven hotel customer service report

Hilton is known for the famous hotel, sevens hotel is also famous chains hotel.So what makes them become a well-known hotel?What are the advantages to make them stand out in the competitive hotel industry?Below we will introduce these two hotels will be divided into two parts.The first part is the Hilton Hotel, the second part is seven days hotel.

Hilton hotel

Hilton is the hotel industry giants, said the emperor. Born in 1887 in new Mexico, who control the economy one of ten big plutocrat. The first world war period had served between military service, and was sent to Europe, after the war veterans, after business hotel industry. Hilton Hotel business motto is: "you today to the guest smile?" This is his book "at home" the core content.

Hilton "hotel empire" has extended to the whole world, the development of assets for billions of dollars. In addition to purusha outside the hotel, the Hilton Hotel group, which also has Doubletree, EmbassySuites and Hampt onInns chain hotel brands. In the world 74 countries altogether has more than 3000 hotels and 500000 rooms.

The Hilton Hotel was founded in 1919, in less than 90 years, from a hotel extended to 100, throughout the five continents of the world's major cities, become the world's largest one of the hotel. The secret of success is firmly establish their own enterprise concept, and put the idea up for the brand culture, to carry out to every staff's thought and behavior of the hotel to create "feel at home" cultural atmosphere, pay attention to enterprise staff etiquette training, and through a service person "smiling service" reflected. Hilton every day from the continent to fly to the continent came to look at the Hilton etiquette is carry out in the staff of action.

Below we first introduce the Hilton Hotel customer service strategy.

Hilton Hotel personalized service

The Hilton Hotel for every guest files management.

When you are in...