It Delivery

IT Responsibilities have grown to include …

Operations management

Systems development

Network management

Business transformation

Regulatory compliance

Enterprise and security architecture

Information and content management

Business continuity management

Unique

Common

Standardized

Utility

Commoditiz

ed

Provides strategic advantage and benefit

Functions seek to differentiate the

organization

Usually developed by internal IT staff

Provide necessary components

Does not differentiate or provide a

competitive advantage to an organization

Providers capitalize on commonality to

maximize market applicability

Provide common tasks while adhering to a

set of external standards.

Providers seek opportunities by promoting

standards to enhance the interoperability

of their functional offerings.

Once attributes are stipulated, functions

are interchangeable and indistinguishable.

There may be many function providers.

“Risks imposed by its absence outweigh

the burdens of maintaining its availability.”

(Marquis, 2006).

Commodity delivered by a centralized or

consolidated source.

Typically consists of an amalgam of

suppliers operating within an integrated

network capable of generating sufficient

resource to fulfill continuous on-demand

requests.

In-House – Permanent IT staff provide

the IT function.

Insource – IT personnel are brought in

to supplement IT staff to provide the IT

function.

Outsource – IT functions are provided by

an external organization.

Partnership – joint venture or creation

of a separate company to provide IT

functions.

Flexibility – consists of response time

(how quickly IT functionality can be

delivered) and capability (the range of IT

functionality).

Control – consists of delivery (ensuring

that the delivered IT function complies

with requirements) and security

(protecting intellectual assets).

Knowledge enhancement – the need

to either capture knowledge or...