Fastfit Case Study

FastFit Case Study – Session 3 Answers

A General Question

1.

Mark the main flows of goods and money in the diagram (above) and employ a key or table

of descriptive elements to explain your answer.

HQ

Customer

Store

Supplier

Warehouse

Prepared by:_________________________

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FastFit Case Study – Session 3 Answers

Key Symbol

Explanation

Suppliers give goods needed to HQ; the rest of surplus becomes

inventory.

Warehouse has to tell HQ how much they could store and by what

time they need these inventories. Then ware house sends goods to

store.

Then customers go shopping at the stores and purchase goods

there. At the same time, stores receive money from customers.

Stores are responsible for sending back money to HQ. Also they

report the records to HQ to tell information like what is

purchased and what is the most/least popular product in the store.

ect

When HQ received the information from stores, it forwards

information to suppliers and also pays for goods they have

ordered. At the same time, HQ responds to stores to tell them

what they need for next step.

Stores then would contact suppliers about all these information.

Then suppliers further forward these information to HQ. And tell

them how much money to pay.

Customer Questions (focus on the customer and FastFit process flows, i.e. the front end of the

diagram)

2. a) List the specific items of information that are usually gathered at the POS (Point of Sale

terminal or cash register) and recorded when a customer checks out ( excluding obtaining the

identity of the customer which is covered in Q3)? b) What are three important uses of this

information at the store by the store manager and by headquarters management – a total of

six uses?

a. list of items

 quantity

 price of individual items

 Type of payment/ how much paid in total?

 Store information (what branch?)

 Date/time

 Special promotion code

b. See the table below:

Prepared...