Hospital

For decades, conventional wisdom has said that real medicine happens in a hospital. But we have always believed in extending care far beyond our walls. The most dramatic example of this belief is the way we have built a seamless connection among each of our doctors and nurses through Kaiser Permanente HealthConnect®, and then expanded that connectivity to include millions of our members.

There are hundreds of examples of how KP HealthConnect is improving our care delivery and kp.org is improving the lives of our members. One particular example: In one hospital that uses barcode scanning linked to KP HealthConnect, we saw more than a 50 percent reduction in medication errors—improving service to our members and the quality of their care.

Building on the foundation of KP HealthConnect, the growth of My Health Manager on kp.org has been extraordinary. Today, 3 million members actively use My Health Manager, available 24/7. They send us nearly 600,000 e-mails each month, and receive prompt, detailed responses from their physicians, their nurses, and our other staff members. Our members have always enjoyed strong personal relationships with their caregivers. These additional communications make their relationships even stronger.

Besides increased contact, our members also enjoy increased convenience. They have viewed more than 26 million test results online, and have filled 3.5 million prescriptions online. It’s almost impossible to estimate how many gallons of gas and hours on the phone this has saved. And members who book appointments online are up to 50 percent more likely to keep them.