Submitted by: Submitted by mvicente
Views: 1526
Words: 3067
Pages: 13
Category: Business and Industry
Date Submitted: 05/23/2010 02:56 PM
1. Introduction
Toyota Motor Corporation (TMC) is Japan's largest vehicle manufacturer and one of the largest automotive companies in the world.
Established in 1937, the Toyota Group manufactures automobiles in 27 countries and regions throughout the world and its vehicles are sold in more than 170 countries. Toyota employs approximately 299,394 people worldwide.
With over 50 years, Toyota has grown to be one of Australia's leading automotive companies.
The vision
Most respected and admired company
The mission
To deliver outstanding automotive products and services to customers, and enrich their community, partners and environment
The core values
• Customer first
• Respect for people
• International focus
• Continuous improvement and innovation.
2. Responsible Personnel
Specifically in the process on Continuous Improvement, the key roles are the following:
Administration group
General affairs division
Corporate planning
Personal & general affairs
Finance department
Operations department
Production department
Logistics department
Shareholders
Board of directors
President
Compliance committee
Customer satisfaction committee
HR committee
Sales group
Marketing
Planning
Communication & Business Area
The Board of directors, where all the senior managers are (President, Vice President and Executive Directors) are on top of the whole organization, along with the customer satisfaction committee (as the company is customer-oriented), a compliance committee (who regulates that all the agreements are proposed accomplish the goals), and the HR committee which is in charge of the...