Course Project Gm588

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Casino Arizona Change |

Managing Change |

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HR 587 |

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Aisha King |

12/8/2011 |

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The organization that I have chosen for my course project is Casino Arizona. Casino Arizona is one of the many owned and operated Native American casinos in America. Casino Arizona is located on The Salt River Pima-Maricopa Indian reservation (SMPMIC) east of Scottsdale in Arizona. Casino Arizona has two locations: Talking Stick Resort and Casino Arizona at McKellips. Both casinos are open 24 hours a day and open 7 days a week. The casinos contain over 1600 slot machines, 100 Blackjack tables, 47 poker tables, live Keno, numerous meeting rooms and restaurants. The Talking Stick resort also features a state of the art hotel and spa.

Like many businesses in America the casino industry was greatly influenced by the major decline of the economy. At the time the industry was affected the most Casino Arizona was in the middle of rebuilding Talking Stick Resort. The casino experienced a major decline in revenue and was forced to make major cut backs in order to proceed with construction. The SMPMIC board members voted not to cut any jobs but to reduce employee benefits and freeze hiring. Casino Arizona cut cost to save money to for the Talking Stick Resort. The casino intended to pay for the construction in full.

I am currently a blackjack dealer at Casino Arizona McKellips. I have been with the company for eight years. For the first 6 years working at Casino Arizona I worked in blackjack management as a Pit Supervisor. Over the past 8 years I have seen many changes take place. I have been fortunate enough to have seen some changes from a management viewpoint and some from a subordinate’s viewpoint. The most significant change has been the downsizing of the workforce and cut backs to ensure the expansion of the new hotel, casino and spa. After the new casino resort was completed there were major changes that took place in the blackjack...