Resource Management

Resources management | 1 | 2 | 3 | 4 | 5 |

1) Effective administration of business processes | 0 | 5 | 11 | 11 | 3 |

2) Critical business process design requirements for each department/employee | 0 | 2 | 11 | 14 | 3 |

3) Support services to enable employees to meet customer requirements | 0 | 1 | 6 | 20 | 3 |

4) Processes monitored on a day-to-day basis | 0 | 2 | 7 | 15 | 6 |

5) Assessing processes and implement changes | 0 | 2 | 8 | 17 | 3 |

6) Processes that improve employee proficiency | 0 | 2 | 10 | 13 | 5 |

7) Reduced wasteful activities | 0 | 2 | 6 | 16 | 6 |

Level scale

Level 1 — No formal approach

Guidance - No systemic approach is evident. There are poor results or unpredictable results. Data are available, but not used for improvement of performance.

Level 2 — Reactive approach

Guidance – Problem-based approach. The company responds to complaints or mandates as needed. Data are reviewed as required. Limited additional company data on results is available.

Level 3 — Stable approach

Guidance - Data and detailed, timely local data are used to guide conformance to requirements. There is an established method or an approach. There is concern for improvement.

Level 4 — Systematic approach

Guidance - Systemic process alignment with good results and sustained improvement trends. The data are effectively used and employee performance continuously improved. State standards are consistently met.

Level 5 — Substantial continuous improvement

Guidance - Strongly integrated system management with institutionalized improvements. Employees are proficient according to company’s criteria.

RESOURCES MANAGEMENT

1. Effective administration of business processes

Most of our respondents answered that the approach is stable and systematic which could also mean that Savemore was able to present an established approach towards their business processes. There is a big concern towards the improvement of performance; this could mean that Savemore has been...