Reservation Clerk

Reservations Clerk Training Program

Summary: The recently hired Reservation Clerk will undergo a three-day mandatory training program to prepare him/her with the tools, processes and foundations to be successful.

Day 1 - Morning Session: 8:00-11:30 am

8:00-8:30: Sign-in period, Agenda and HR Packet provided, and initial introductions with HR and Management team.

• Continental breakfast, coffee and juice provided

• ID badges and company employee handbook provided

• logistics, and peer introductions provided

8:30-9:00: Welcome Message: VP of HR

• Company overview and history

• Mission statement

• Company culture and values overview

9:30-10:30: Employee Handbook Review – Part 1: HR Benefits Mgr.

• Health Benefits

o Coverage and value to associates

o Enrollment instructions

o Overview of all health programs

• Associate Assistance Programs

o Leave of Absence

o Associate hardship programs

o Family Assistance programs

• Investment and Savings

o 401K program

o Employee and dependent insurance plans

• Vacation overview

• Sick time and call off procedures

• Pay periods and methods

o Full time and part time, exempt and non-exempt

o Clocking time, overtime policy

10:30 – 10:45: Break and Refreshment

10:45 – 11:30: Employee Handbook – Part 2: HR Employee Relations Mgr.

• Foundations:

o Online company internal portal overview

• Performance Reviews and Appraisals

o New Associate 30-60-90 review period

▪ Keep the new associate on task with mandatory formal reviews at the 30, 60, and 90 day marks

o Annual Associate Appraisals

▪ Goals, Metrics, and appraisal process

• Safety training

• Sexual harassment training.

• Drug use policy, random testing

11:30-12-30: Lunch

Day 1: Afternoon Session

12:30-1:30: Information...