The Roles and Goals of Operations Management

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The Roles and Goals of Operations Management in Health Care

Melissa Jones

University of Phoenix

CERTIFICATE OF ORIGINALITY: I certify that the attached paper, which was produced for the class identified above, is my original work and has not previously been submitted by me or by anyone else for any class.  I further declare that I have cited all sources from which I used language, ideas and information, whether quoted verbatim or paraphrased, and that any and all assistance of any kind, which I received while producing this paper, has been acknowledged in the References section.  This paper includes no trademarked material, logos, or images from the Internet, which I do not have written permission to include.  I further agree that my name typed on the line below is intended to have, and shall have the same validity as my handwritten signature.


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Melissa Jones

The Roles and Goals of Operations Management in Health Care

Today’s business world is fast paced and ever changing. Every year new and improved technological advances are brought into the business world to help organizations become more efficient and effective, which allows them to compete with their competitors. Unlike most organizations, the health care industry has lagged in automation. Although some have upgraded and started implementing information systems, there are still a lot of facilities using older antiquated systems. Healthcare’s main objective is providing quality care to its patients and it is the job of operations management to determine the most efficient methods to provide patients with better care. This essay will define operations management, describe the roles and goals of a health care operations manager and which role is most important.

Operations Management

Operations management is an extremely important position in any organization. All organizations have objectives, goals and missions, but in order...