Business

Summary of Coles Online

Online shopping through the Coles Online brand began in 1999 with delivery across the Sydney and Melbourne metropolitan areas. The service was initially restricted to the Sydney and Melbourne metropolitan areas as the service was run out of a distribution centre in each capital city. The online service moved out of distribution centres into six stores across Sydney and Melbourne in 2008.

In 2010, our online service expanded to all States and Territories in order to respond to customer demand. Now Coles Online services over 85 per cent of Australia’s population with delivery in all capital cities and major towns.

Our online businesses offer four types of services:

* Home delivery: Delivery to your doorstep or kitchen bench via refrigerated van

* Business delivery: Delivery to offices and a wide variety of other organisations requiring groceries 
(eg child care centres, community groups, aged care, detention centres)

* Remote delivery: Delivery to remote areas of the NT, WA and far north Queensland. Remote 
customers of Coles historically ordered via telephone or fax with their own courier arrangements in place (road, rail, barge or air). This has been transitioned to full visibility of a virtual supermarket on the internet with significant benefits all round

* Collection: Customer collection of groceries ordered online – either at a designated Coles supermarket or another location with chilled storage facilities (not including liquor) (see http://www.youtube.com/watch?v=oNNu6P‐IA1o 
Coles Online features:

* A huge range of all popular supermarket items (covering 22,000 SKUs)

* Online exclusive specials

* Weekly catalogue specials

* Unique product offers such as 'Fruit & Vegetable Boxes' and 'Create Your Own Hampers'

* Personal account areas to manage your orders and create custom lists

* Express Shop search functionality

* Fresh and easy recipe ideas

*...