Total Quality Managemnt

Chapter - 2

QUALITY MANAGEMENT PHILOSOPHIES: Dr. Shyamal Gomes Introduction: When we are trying to understand TQM movement fully, we must look the philosophical concepts of the masters who have shaped the evolution of TQM in management discipline. Although their qualitative and quantitative philosophies are different and critical in the emergence and development of contemporary knowledge regarding quality, but no one can understand the entire gamut of Total Quality without master’s contribution. From the concept of quality we have understood,TQM stands on tools and techniques which are considered as quality principle’s or philosophies by quality Guru’s in different times / situation. There are many individuals have made substantial contribution to the theory and practices of quality management but the ‘Mahagurus’ of quality evolution in the world are three: 1. Walter Shewart 2. Dr. Willium.Edward Deming 3. Dr. Joseph Juran 4. Dr. Philip B. Crosby Other individuals who have helped to shape current thinking in quality management include, Massaki Imai, Armand, Feigenbaum, Kaoru Ishikawa, Genichi Taguchi, Shigeo Shingo etc. Key contribution from quality Gurus: Gurus Deming Contribution - 14 points for quality management, - 7 deadly sins and diseases, - the theory of variance, - PDCA cycle - Wrote Quality control hand book, called ‘Bible of quality’ - Habit of quality, Quality Triology. - Define ‘quality’ as ‘Fitness of use’ - Categorised the cost of the quality - 14 steps for quality improvement - Concept of ‘ Zero defects’ - Written book ‘ Quality is free’ - Kaizen - Cause and effect diagram - Quality circle - Loss Function - Quality defines by the customers - PDSA, Statistical Control Chart

Juran

Crosby

Massaki Imai Ishikawa Taguchi Feigenbaum William Shewart

A. Deming Philosophy: Edward Deming first envisioned quality management as an organization wide activity rather than a technical task for inspectors or a special quality assurance group. He...