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O2P and BPA/P Periodic Survey #1

Summary of Results

October 24, 2005

Purpose of periodic surveys: Outsource2Philippines (O2P), in partnership with the Business Processing

Association of the Philippines (BPA/P), conducts and publishes periodic surveys on topics of particular

relevance to the ITeS outsourcing industry. These surveys, while not statistically validated, provide a sense

of industry trends and business sentiment among senior IT and ITeS executives.

Background: This survey was conducted in early October 2005. A total of 162 companies representing a

broad cross-section of the outsourcing industry were invited to respond. A total of 37 companies, or 23%

percent participated in the survey. The focus of this survey was on attrition and hiring rates. Full details of

the survey results and an interpretation of the results, may be obtained through the purchase of the formal

report from O2P (Contact Frank Holz at frank.holz@outsource2philippines or +63 919 477-2988 to obtain the

full report.).

Profile of companies: All sectors of the outsourcing industry were represented among the 37

respondents. About 40% of the companies operate in the contact center and/or BPO space. Another 18%

are in software, 16% in animation and graphics/design, and 12% in medical transcription. Most of the

respondents (70%) have less than 300 employees, while 16% have more than 1,000 employees.

Attrition rates: 32% of the respondent companies had less than five percent attrition in the YTD 2005

period, and 46% had less than 10% attrition. 81% of the companies had less than 20% attrition. These

figures are consistent with responses relating to 2004 attrition, indicating that attrition rates have not

increased in the past 12 months.

Reasons for attrition: 24% of attrition is due to employees switching employers within the outsourcing

industry. Other primary reasons for voluntary attrition on the part of employees are migrating abroad,

changes in job interest, and...