Building an Effective Technology Team

Building an Effective Technology Support Team

Human Factors in Technology (i.e. TEC/401)

James Masiclat

March 8, 2010

CERTIFICATE OF ORIGINALITY: I certify that the attached paper, which was produced for the class identified above, is my original work and has not previously been submitted by me or by anyone else for any class.  I further declare that I have cited all sources from which I used language, ideas and information, whether quoted verbatim or paraphrased, and that any and all assistance of any kind which I received while producing this paper, has been acknowledged in the References section.  This paper includes no trademarked material, logos, or images from the Internet which I do not have written permission to include.  I further agree that my name typed on the line below is intended to have, and shall have the same validity as my handwritten signature.

Student's signature (name typed here is equivalent to a signature): _Cherie Whipple__

Building an Effective Technology Support Team

Introduction

With the continual advances in technology companies need to ensure the technology support team of the company is an effective one. The members of the technology support team are those the customer will contact if an issue arises with a product. For this reason management needs to ensure that all steps have been taken to make the team as effective as possible. When a customer contacts the support team the first impression of the company comes from this. So if the needs of the customer are not met this could negatively affect the company image. The following will discuss what management will need to build an effective technology support team. Areas of discussion will center on documentation, communications, and personalities. The discussion will also focus on how different personalities can affect relationships within and without the technical staff.

A technology support team can only be as good as the company will allow....