Computers in Management

Computers in Management

E-Governance in Public Transportation: U.P.S.R.T.C.

A Case Study

by

Sudeesh Kumar (PT 8)

&

Prakash Chandra (PT 10)

As we know that an effective e-Governance will provide an efficient solution for most of the problems in many government and public sectors in India. Transportation sector is not the exception for the e-Governance. The use of Information and communication technology (ICT) in Transport sector causes drastic change in the exploration of various services, provided by Vahan and Sarathi projects. Vahan project supports all transactions related to vehicles such as issue registration certificate, fitness certificate, receipts and permits etc, whereas Sarathi issue's Learner Licence, Permanent Driving Licence and conductor licence to the applicants. But this development in Transport sector is entirely different from the governance of State Road Transport Corporation. This paper highlights some feeble features in governance of the Uttar Pradesh.

State Road Transport Corporation (UPSRTC) which was found by an extensive survey, performed on commuters as well as officials of UPSRTC.

1. E-Governance In Public Transportation Sector:

Now a day's e-Governance is affecting every facet of Uttar Pradesh state Government and public sectors as in, Transport sector is also enhancing or reengineering their administrative and service delivery mechanism by using effective ICT technologies such as e-Governance. Transport sector provides two successful G-C Projects to the society. The Vahan and Sarathi projects in the Transport sector are running successfully in many states of the India. Vahan project is dedicated for all the transactions or processing regarding vehicles whereas Sarathi is related to driving licence and other activities. Uttar Pradesh Governments provides e-Governance services through their Vahan project only. But this development in the transport sector is not...