Programming Paper

Programming Solution Proposal Paper

James Foy

PRG/211

November 14, 2012

Professor Manoj Garg

Briarside and Foy LLC is an Information Technology staffing/contracting company that was ranked as one of the fastest growing employment services in the past decade, Briarside and Foy LLC is the premier provider of IT staffing solutions. Information Technology and recruiting department handles all aspects of technology and staffing needs for the company. This has made Briarside and Foy LLC. Financially solvent, fast growing, very cost-effective professional services company. It has also led to success as a prime contractor and an IDIQ holder, and as a valued Team Member. Our core values and growing competencies as a high-performing organization make Pathfinder an ideal place to work. We ask each of our employees, each day, to demonstrate:

• Integrity

• Teamwork

• Customer Service.

This responsibility stretches from Voice-Over Internet Protocol (VOIP) telephones and computer hardware and software, to virtualized desktops and servers. The Information Technology department has a customer base of approximately 320. With each user comes a new and unique situation that needs a prompt and equally unique solution. Briarside and Foy LLC routinely hire new, great talent to support the mission statement. Over the years, several Office Managers have become complacently lax with the practices and procedures of the Information Technology department, while members of the department have followed suit with these practices. This alone creates an uphill challenge to the Information Technology department. Being that there is no formal written policy or program to facilitate new user creation to each of the company legal systems.

Currently, users submit a ticket into their web-based Help Desk Ticketing System that Briarside and Foy LLC has in place. More than often, the user leaves out most crucially vital information, or only submits the new user’s...