Course Proposal

Course Project Proposal 1

Course Project Proposal

​Keller Graduate School of Management​

Subject

The subject of this proposal is hospital admissions and patient satisfaction improvements.

Overview of Organization

Roseland Community Hospital is a nonprofit short term acute care hospital on the south side of Chicago. Roseland has a total of 162 staffed beds and serves the Roseland neighborhood. Total patient revenue for Roseland Community Hospital is $182,473,915. According to the American Hospital Directory, in 2011 Roseland had a net profit income of $542,394 (ahd.com, 2013). Roseland has $542,394 available to use for hospital improvements.

Business Problem

Roseland Community Hospital needs to attract more insurance paying patients. In 2010, Roseland had $19,200,000 written off in uncollectible accounts (Maidenberg, 2011). Attracting more patients with insurance will decrease bad debt. Currently, Roseland is competing with two other neighborhood hospitals for a portion of insurance paying patients. Patients at Roseland Community Hospital complain of long wait times (throughout the hospital) and not being able to see a doctor at all. Patient satisfaction for Roseland is low. Only 42% of patients who attend Roseland Community Hospital would recommend it to friends and family (US News and World Report Health, 2013). The Illinois state average for patient satisfaction is at 68% (US News and World Report Health). In order to attract more patients to the hospital, patients need to be serviced and satisfied with the services provided.

Recommended Technology Overview

PatientTrak is a cloud-based application used to monitor patient wait times and admissions. One of the numerous benefits of using PatientTrak is that it is cloud based. PatientTrak will provide the hardware and software needed. The term "cloud computing" refers to the ability to access computing resources, like software applications or...