That Time of the Year

AUSTRALIAN CAPITAL TERRITORY

Guide to the Performance

Management Framework

November 2012

Contents

Guide to the Performance Management Framework ................................................... 1

Contents ......................................................................................................................... 2

1. Introduction ........................................................................................................ 4

1.1 Purpose of the guidelines ............................................................................ 4

1.2 The performance model .............................................................................. 4

2. Performance Model ............................................................................................ 7

2.1 Who must use the performance model? .................................................... 7

2.2 Role of Government .................................................................................... 7

2.3 Role of agencies ........................................................................................... 7

3. Outcomes ............................................................................................................ 8

3.1 What are outcomes? ................................................................................... 8

4. Performance Measurement................................................................................ 9

4.1 Why measure performance? ....................................................................... 9

4.2 Attributes of good performance measures ................................................. 9

4.3 Multiplicity of users ................................................................................... 10

4.3.1 Community............................................................................................. 10

4.3.2 Government ........................................................................................... 11

4.3.3...